Azure resolved this issue and our monitoring indicates we are back to normal.
Posted Sep 07, 2022 - 17:36 CDT
Update
We are continuing to investigate this issue.
Posted Sep 07, 2022 - 13:50 CDT
Investigating
Azure Frontdoor is currently experiencing connectivity issues surrounding user access to Azure services and subsequently Azure reliant ThoughtTrace services may be impacted.
ThoughtTrace users may encounter the following issues: Application connection issues Requesting Exports Preforming Filters
Microsoft has issued the following incident status description:
"Starting at 16:10 UTC on 07 Sep 2022, customers using Azure Front Door could be experiencing connectivity issues. This could also be impacting customers’ ability to access the Azure Management Portal. We are investigating a spike in traffic as a potential cause. While we are not currently observing any traffic spikes currently, we are working on remediating the residual impact. We are recovering a number of nodes that are showing intermittent connectivity issues. For customers who are experiencing connectivity issues, retries are likely to be successful. Most customers should be seeing recovery at this stage. "
Posted Sep 07, 2022 - 13:17 CDT
This incident affected: ThoughtTrace Platform (ThoughtTrace Web App).