We have implemented a solution for out Single Sign-On customers that has resolved the issue. Any customers with an active support ticket will receive a notification this evening regarding the resolution.
A solution has been pushed out to all customer environments and we are monitoring the situation. If you are continuing to experience issues logging into ThoughtTrace with Single Sign-On enabled, please reach out to email@example.com.
Posted Jun 18, 2020 - 12:33 CDT
We are continuing to work on the situation and are testing possible solutions. Additional updates will be provided when a solution is being implemented.
Posted Jun 18, 2020 - 12:24 CDT
We are still seeing issues with Single Sign-On users having issues logging into ThoughtTrace. We are working with our authentication platform to locate and remedy the issue.
We are currently seeing that some customers using Single Sign-On are having issues logging into ThoughtTrace. We have identified the issue and are implementing a solution. Please reach out to firstname.lastname@example.org if you continue to have issues logging in.